Facing Issues with Verizon Small Business Hosting? Get Help with Turbify Account

by | Jan 23, 2023 | Web Hosting

On June 10, 2022, Verizon sold the former Yahoo Small Business Essentials portfolio to Infinite Computer Solutions, a worldwide renowned technology company. No matter the stage of their small business lifespan, the group has been offering small businesses industry-leading, individualized solutions to help them launch, run, and develop their operations in today’s digital marketplace for 20 years.

What were Yahoo Small Business Essentials?

Yahoo Small Business, which was established in 1983, became Verizon Small Business Essentials in 2021. The business provides SMB services like email, domain registration, website design, hosting, e-commerce, and online marketplaces.

The existing customers will now have to login to the Turbify account to access their Yahoo Small Business Essentials portfolio. However, various issues are being faced by customers and we are here to help with some tips and suggestions!

So, first of all, if you are an existing Yahoo Small Business Essentials customer, you’ve got to contact the Turbify customer care team if you are facing issues with your web hosting services.

We have put together some of the most common queries regarding the acquisition and issues related to Verizon Small Business Hosting,

1. Do I require a fresh login ID for Turbify?

No, they don’t anticipate any changes to your login details. You can still access your accounts using your current login ID. The URL you were using to enter your control panels has shifted, so please be aware of this. Until you upgrade your browsers, your login will not automatically fill in. Visit Turbify’s support page here to learn more about how to do this.

2. Which URLs have changed that I should be aware of for Turbify?

Please change the following new URLs in your bookmarks:

Description Previous URL New URL
Turbify homepage verizonsmallbusinessessentials.com OR verizon.com/business/small-business-essentials turbify.com
Help portal help.verizonsmallbusinessessentials.com help.turbify.com
Sign in page login.verizonsmallbusinessessentials.com login.turbify.com
Business Control Panel/My Services verizonsmallbusinessessentials.com/services turbify.com/services
Business email sign in page mail.verizonsmallbusinessessentials.com mail.turbify.com
Small Business Resource Center verizon.com/business/small-business-essentials/resources



3. Will I continue to receive emails with product updates?

Definitely. Please add [email protected] to your contact list so you won’t miss any communications from Turbify. Please refer to these guidelines for adding connections to your address book if you use corporate mail.

4. Are there any products that are going to be discontinued?

After careful deliberation, Turbify has decided to stop providing support for Site Solution. This article has further details on this end-of-life.

5. Will this alter the invoicing details I now see for Yahoo Small Business Essentials subscriptions?

The description will, in fact, match the new company name – Turbify. Once the billing system is renewed, you’ll see the new business name on your bills.

6. Does this modification impact the use of any of my existing small business products?

Your ability to access your subscriptions won’t be hampered.

7. Will I still be able to access my company email account?

No, they don’t anticipate any changes to your login details. You can still access your accounts using your current login ID. Please take note that, as you can see above, the URL you use to visit your control panels has been altered.

8. What happens if I use a “businessname.yahoosites.com” site for my free website?

Turbify mentions that in the future, the URL will be altered. But, everything will be disclosed later as the time comes.

9. Will the layout of my website or store pages need to be altered in any way?

The URL for the form action needs to be adjusted if you are utilizing Web Hosting Email forms on custom-coded pages or outdated design programs like SiteBuilder. Once Turbify reveals the new URLs and branding, more information on the improvements will follow.

Well, we understand that these changes were uncalled for if you wanted a smooth transition between both brands. Certainly, web hosting can be challenging, but not with Watermark Design’s web hosting services.

turbify customer service ratings10. Customer service issues?

Certainly! When one business acquires another, there is often a possibility for changes in the customer service experience. It can either deteriorate or improve depending on how the transition is handled. In the case of GeoCities, Yahoo, Verizon, and now Turbify managing these accounts, many SMB owners have expressed their frustration with the process.

Some customers have reported receiving automated replies that appear to be scripted since working with Turbify, which can be understandably disappointing. We acknowledge that we have come across similar comments and reviews on platforms like G2 and Reddit, highlighting this issue.

It’s crucial to address your concerns and find ways to improve your customer service experience. Here are some steps you can consider:

  • Directly communicate with the customer service team: Reach out to the customer service representatives of the respective businesses involved in the acquisition. Express your concerns and inquire about any changes in the service. They may provide you with insights or offer solutions to improve your experience.
  • Seek alternative channels for support: If you’re not satisfied with the response from the acquired business’s customer service, explore other support options. Look for alternative avenues such as dedicated support forums, social media channels, or community groups related to the acquired business. These platforms often provide an opportunity to connect with fellow customers who might have faced similar challenges.
  • Provide feedback: Share your experiences and concerns through feedback channels offered by the acquiring business. This could include completing surveys, submitting reviews on platforms like G2 or Reddit, or even contacting the management directly. Constructive feedback can help raise awareness about the issues and encourage the business to take necessary actions for improvement.
  • Explore alternatives: If you find that the customer service experience consistently falls short of your expectations, consider exploring alternative service providers or solutions. Research other options available in the market that can better cater to your needs.

Remember, while customer service transitions can sometimes be challenging, there are avenues for voicing your concerns and seeking resolution. By actively engaging with the customer service teams, providing feedback, and exploring alternatives, you can increase the chances of improving your overall experience.

11. What happened to my nameservers?

I’m sorry to hear that you’re experiencing issues with your website after the nameservers were changed, and it’s frustrating that you weren’t informed about this change by Turbify. Let’s see how we can address the situation and get your website back up and running smoothly.

Firstly, it’s important to ensure that the nameserver change was properly executed. Double-check the settings in your domain registrar account and confirm that the new nameservers provided by Turbify are correctly configured. If you’re uncertain about this process, you can reach out to their customer support for guidance. They should be able to assist you in verifying the nameserver settings.

If the nameservers are correctly set up, but you’re still facing issues with your website, it’s crucial to communicate this problem to Turbify’s customer support team. Explain the situation and the difficulties you’re encountering since the nameserver change. Provide as much detail as possible, including any error messages or specific issues you’re experiencing. This will help them better understand the problem and assist you effectively.

When contacting customer support, be sure to request a clear explanation of the nameserver change and inquire about any steps you can take to resolve the issues. It’s possible that there might be additional settings or configurations required to ensure the proper functioning of your website.

If you find that your concerns are not being adequately addressed or if you’re not receiving satisfactory support from Turbify’s customer service, you may want to consider escalating the matter. Look for contact information of higher-level support or management within Turbify and reach out to them with a concise summary of the situation and your frustrations. Often, higher-level support can provide more specialized assistance or escalate the issue within their organization.

Additionally, if you have access to online forums or communities where other Turbify users gather, consider posting about your experience. This can help raise awareness among fellow users and potentially elicit advice or insights from others who may have faced similar issues.

Remember, it’s essential to maintain a proactive approach and clearly communicate your concerns with Turbify’s customer support. By seeking assistance, providing specific details about the problems you’re encountering, and exploring escalation options if needed, you increase the chances of resolving the issues with your website and ensuring a smoother experience moving forward.

turbify php update not working

12. PHP won’t upgrade after request?

We understand the importance of upgrading the PHP version on your Turbify server for various reasons, such as security, to use WordPress; plugins and theme updates, and overall website performance. It’s frustrating to encounter difficulties while attempting to perform the upgrade yourself, especially if there appears to be a bug with the web hosting control panel. Let’s explore some steps you can take to address this issue and successfully upgrade your PHP version.

  • Contact Turbify’s customer support: Reach out to Turbify’s customer support team and explain the situation. Inform them about your intention to upgrade the PHP version on your server and the specific difficulties you encountered with the web hosting control panel. Provide as much detail as possible, including any error messages you encountered during the process. They should be able to investigate the issue and provide guidance or assistance.
  • Request manual PHP upgrade: If the web hosting control panel bug is hindering your ability to upgrade PHP through the usual interface, ask the customer support team if they can perform a manual PHP upgrade on your behalf. They may have alternative methods or tools available to execute the upgrade successfully.
  • Explore alternative methods: If the customer support team is unable to assist immediately or if you prefer a more hands-on approach, consider exploring alternative methods for upgrading PHP on your Turbify server. One option is to access your server via SSH (Secure Shell) and use command-line tools to perform the upgrade. Alternatively, you can try using a different control panel or PHP management tool that is compatible with Turbify’s hosting environment.

Remember, it’s important to reach out to Turbify’s customer support for assistance and notify them about the bug in the web hosting control panel. By engaging with their support team and exploring alternative methods, you increase the likelihood of successfully upgrading your PHP version, which will enhance your website’s security, compatibility with plugins and themes, and overall performance.

13. Can’t update my website?

I understand that you’re facing challenges in updating your website independently due to the upgrades and transitions being made by Turbify. It can be frustrating when you’re accustomed to managing your website on your own. Let’s explore some steps you can take to regain control and ensure that your website remains up to date.

  • Communicate with Turbify’s customer support: Reach out to Turbify’s customer support team and explain the difficulties you’re experiencing in updating your website. Inquire about any changes or new processes that may have been implemented due to the upgrades and transitions. They should be able to provide guidance on how to proceed and offer assistance if needed.
  • Request documentation or tutorials: Ask Turbify’s customer support for any documentation or tutorials they can provide to help you navigate the new upgrades and transitions. They may have resources available that outline the updated processes and steps required to make website updates. Reviewing these materials can help you gain a better understanding of the changes and how to adapt to them.
  • Consider professional assistance: If you find it challenging to adapt to the new system or lack the time to manage website updates yourself, you might want to consider hiring a professional web developer or designer. They can assist you in making the necessary updates and ensure that your website remains current and functional during this transition period. You can discuss your specific requirements and expectations with them to find a suitable arrangement.
  • Stay informed and adapt: Stay proactive in keeping yourself informed about the upgrades and transitions happening with Turbify. Follow their official communication channels, such as newsletters or blog updates, to stay up to date with any changes that might affect your ability to update your website. Adapting to new processes and systems might require some initial effort, but it will empower you to regain control over your website updates.
  • Explore alternative hosting options: If you find that the changes made by Turbify significantly limit your ability to manage your website, you might want to consider exploring alternative hosting options. Research and compare different hosting providers to find one that aligns with your needs and offers the level of control and independence you desire.

Remember, communication is key when facing challenges with updates and transitions. Reach out to Turbify’s customer support, request documentation or tutorials, and consider professional assistance if necessary. By staying informed and adapting to the changes, you can regain control over your website updates and ensure it remains up to date.

14. Top 3 Alternatives to Turbify:

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Mark Haugtad
Mark Haugtad

Owner / Web Designer / SEO Enthusiast

Mark, founder of Watermark Design. With over 10 years of experience in Web Design & Development, Wordpress Services, Search Engine Optimization (SEO), Web Hosting, and Logo Design. Mark has always wanted to provide better quality service, affordability & support to local businesses. At Watermark Design, he performs in-depth research and collaborates with his talented team to give businesses advice they can trust. When Mark is not working you can find him hanging out with his wife, five children enjoying the Minnesota outdoors; hunting, fishing and camping.

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